Verda Health
By using our website and telehealth services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your use of our website, telehealth platform, and services provided by Verda Health (“we”, “us”, or “our”). By accessing or using our services, you agree to these Terms, our Privacy Policy, and any other relevant policies.
If you do not agree, please refrain from using our site and services.
2. Eligibility
Our services are available only to individuals aged 18 years or older and located within Australia. By registering, you confirm that you meet these eligibility requirements.
3. Medical Advice Disclaimer
Chronic Care Clinic provides access to licensed Ahpra-registered doctors and nurses for telehealth consultations. While we offer general health information on our site, it does not replace professional medical advice. Always consult with a qualified healthcare provider for any health concerns.
4. Patient Responsibilities
By using our services, you agree to:
- Provide accurate, complete, and current personal and medical information.
- Only book appointments for yourself (or on behalf of someone you are legally authorised to represent).
- Follow your practitioner’s instructions and treatment plans.
- Refrain from using our services in a way that is unlawful, fraudulent, or harmful.
We reserve the right to refuse service if your conduct violates our policies or endangers our staff.
5. Booking, Fees & Payments
- Fees for consultations, prescriptions, or services are displayed before booking.
- Payment is required prior to confirming your appointment or service.
- You agree to provide valid billing details and authorise us (or our third-party provider) to charge you accordingly.
- No Medicare rebates apply unless specifically noted.
6. Cancellations & Refunds
- You may cancel or reschedule your appointment with at least 24 hours’ notice.
- Refunds are not offered for missed or late appointments.
- Requests for refunds due to dissatisfaction will be reviewed on a case-by-case basis.
7. Use of the Website
You agree not to:
- Use our website or platform for illegal or unauthorised purposes.
- Attempt to gain unauthorised access to our systems or networks.
- Reproduce, duplicate, or exploit any content without written permission.
We reserve the right to suspend or terminate your access at any time.
8. Prescription Policy
Prescriptions are only issued after a doctor determines they are clinically appropriate. We do not guarantee a prescription will be provided after every consultation.
You must use any prescribed medicine responsibly and only as directed by your healthcare provider.
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any direct, indirect, or incidental damages arising from your use of our website or services.
- We do not guarantee that our platform is free from errors, viruses, or interruptions.
- Your use of our services is at your own risk.
10. Intellectual Property
All content on this website – including text, images, logos, branding, videos, and software – is owned or licensed by Chronic Care Clinic and protected by Australian copyright laws. You may not reproduce or distribute it without permission.
11. Third-Party Services
Our site may link to third-party providers (e.g., payment processors, pharmacies). We are not responsible for their content or practices. Your interaction with these services is at your own discretion.
12. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes indicates your acceptance.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of NSW.
14. Contact Us
If you have questions or concerns about your privacy or this policy, please contact us:
Verda Health
Email: info@verdahealth.com.au
Address: PO Box 323, Maddington, WA 6989
(ABN): 50689578603
