Verda Health Privacy Policy
Verda Health respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Information We Collect
When you use our services or visit our website, we may collect the following types of personal information:
- Personal Details: Full name, date of birth, gender, contact information (email, phone number).
- Medical Information: Health history, treatment records, consultation notes, prescriptions.
- Account Information: Username, password, patient ID, and communication preferences.
- Payment Details: Billing and transaction information (note: we do not store full credit card numbers).
- Website Usage Data: IP address, browser type, pages visited, time spent on site, device type.
2. How We Collect Your Information
We collect your information through:
- Online forms and bookings
- Telehealth consultations and questionnaires
- Email and live chat communication
- Cookies and tracking technologies on our website
- Dispensary or partner referrals (with your consent)
3. Why We Collect Your Information
We collect your personal and health information to:
- Deliver personalised telehealth services
- Provide you with treatment plans and prescriptions
- Manage your patient account and appointments
- Improve our services, website, and support
- Comply with legal and regulatory obligations
- Contact you about updates, reminders, or marketing (you can opt-out anytime)
4. How Your Information is Stored and Protected
We store your data securely in Australia using encrypted servers and industry-standard security practices.
Your medical records and personal details are protected through:
- Password-protected databases
- SSL encryption for all data transmissions
- Access controls restricted to authorised medical staff
- Regular security audits and system updates
5. Disclosure of Personal Information
We only share your personal information with:
- AHPRA-registered medical professionals within our clinic
- Trusted third-party service providers (e.g., pharmacies, technology platforms, payment processors)
- Government agencies when legally required (e.g., TGA or Medicare)
- Only with your consent or when required by law
We never sell or rent your information to third parties.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Withdraw your consent for marketing at any time
- Lodge a complaint if you believe your privacy has been breached
To make a request, please email us at info@verdahealth.com.au.
7. Cookies and Website Tracking
We use cookies to enhance your browsing experience and understand how users interact with our website. You can disable cookies via your browser settings, though this may impact site functionality.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., dispensaries or health resources). We are not responsible for the privacy practices of these sites. We recommend reviewing their policies separately.
9. Updates to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We recommend reviewing this page periodically.
10. Contact Us
If you have questions or concerns about your privacy or this policy, please contact us:
Verda Health
Email: info@verdahealth.com.au
Address: PO Box 323, Maddington, WA 6989
(ABN): 50689578603
